Full service after going live
Conigon’s commitment to your business does not end with the implementation of new systems and processes. If you wish, we can also accompany you beyond that and manage your new systems. Conigon offers you everything from a single source: consulting, system selection, implementation and operation.
The true value of new installations only becomes apparent during operation. Are the processes making the predicted contributions to your business? Will the costs remain within the calculated framework? Conigon guarantees you stable operation at calculable costs. The offer is valid for your Contentserv PIM/DAM on premises or cloud-based and Conigon ADIB.
Our expertise for your success
Management of business applications
We take care of hosting as well as management and support of your solutions.
Many well-known customers trust our competence in this area and use the solution as “Software-as-a-Service” – powered by Conigon.
Conducting training courses
We would be happy to train your employees in the use of systems such as the Contentserv PIM/DAM system or Conigon ADIB. In doing so, we rely on proven methods – and are guided by your previous knowledge.
SLA-based services
We agree the desired service levels (SLA) with you that are required for your business.
Complete transparency of services (for projects and support) is important to us – which you receive at any time via our system.
Support level according to your needs
On request, we can take care of all your users’ questions in the Contentserv / ADIB environment, only Level 2 support for your IT – or only complicated customisations and extensions (Level 3 support).
Requirements & Objectives
Are you using the Contentserv system as an “on-premise” solution? Would you like to use Conigon ADIB as an ESB solution and visualise data via the ADIB portals? However, you do not want to take care of the hosting and support yourself? No problem, we will be happy to do it for you.
Together with the ‘business owners’ or ‘process owners’, you define the service level for your application. We will take over this agreement – and ensure availability and operation of these applications.
Approach & success factors
Based on the relevance of the Contentserv PIM/DAM system or Conigon ADIB, we work with you to define the appropriate service level agreement.
Thanks to our project and ticket system, you always have an overview of the tickets and tasks within the scope of the contract.
We will do everything in our power to solve any problems that arise within the defined time frame.
